Menu

His Value to our Customers? Priceless.

January 20, 2016

Throughout his busy day, Rick Seymour, Edlong’s Product Line Support Specialist, makes sure our pricing helps our customers meet their product development goals. Our “pricing guy” recalls the important lesson he learned when he overheard a meeting between Mr. Rondenet and Mr. Bremner, and shares fond memories of an Edlong trip to the UK.

Rick Seymour
Title: Product Line Support Specialist
I started in the shipping department in 1996, left in 1998 to start a family, and returned in 2000 with a wife, a son, two daughters and a grandchild. Never underestimate the power of miracles!

How would you describe your typical day?
There are basically four parts to my day; formula costing, product pricing, price administration, and communication. You’ll find me working with spreadsheets, models, calculating margins, drafting customer pricing, and maintaining pricing in our system so that when Customer Service processes a sales order, the expected price appears. If things don’t work perfectly, I figure out why.

What’s your favorite part about working here?
Phyllis’ bake sales! Every month, Phyllis bakes a mountain of food, brings it into the office, sets up a huge spread and invites everyone to celebrate the month’s birthdays. It’s an excellent example of how we serve one another.

Is there a project, event, etc. that sticks out in your mind or a favorite memory that you might have from your time here?
One of my clearest memories is the first time I met Mr. Rondenet. At the time I didn’t know it was him. He came into the building to discuss business with Jack Bremner.  In the discussion that followed, neither one backed down, neither one lost ground and both walked away unscathed. It taught me that you can disagree and still maintain respect for each other.

How does what you do impact Edlong’s customers? How does your work make Edlong better?
I deal with numbers. But the funny thing is, I don’t see numbers—I see relationships. I see a material that goes into a formula that goes through a specific process that translates into a cost based on complexity. This transforms into a price that fits a customer’s product. This provides Edlong with a profit that allows us to sustain our business. Which in turn lets us provide our customers and employees with a better quality of life.

What is your favorite food?
A nice marbled rib-eye steak, perfectly charred on the outside, red in the center, crusted with bleu cheese and onion straws. It would be easier if you had just asked me about my least favorite food … smoked mackerel mousse.

What is your favorite thing to do for fun?
I like to create and share things that put people at ease, in a comfortable place, where they are able to enjoy themselves and the world we live in.

Any other anecdotes or stories about a time that you took a special pride in your work, or an interesting story about your time at Edlong? Maybe you solved a problem, tried something new or supported your co-workers to help them with something critical.
I have a trunk full of great memories from when we sent a crew to the UK several years ago.  We were far from home, apart from our friends and families. We had a common mission that bonded us together. Could we steer this ship to a place we had never been? It was a challenging, exciting time. We knew that everything depended on our activities and discoveries.