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Meeting Regulatory Challenges for Edlong Customers

December 20, 2017

Paul Patel
Director of Regulatory
Joined Edlong in July 2006

How would you describe your typical day?
In Regulatory, every day is unpredictable and that is what I love about it. My work day usually starts when I wake up and ends when I go to sleep. I provide regulatory assistance whether I am in the office, home or on vacation.

What’s your favorite part about working for Edlong?
Our attitude that our service is a lifestyle. That encourages me to provide the utmost service to our customers—whether they are internal or external. We have an excellent team, and great tools such as Product Vision that make it easy to create documents such as ingredient statements, safety data sheets (SDS), allergen statements, etc.

Is there a project, event, etc. that sticks out in your mind or a favorite memory that you might have from your time here?
Creating our SDS. That was a big challenge, especially because there was a new system, and a need to create SDS and product labels that are GHS-compliant.

How does what you do impact Edlong’s customers?
Because I am part of the Regulatory team and have worked for consumer product companies for many years, I understand the regulatory perspective for both customers and suppliers. This knowledge enables me to help our customers make appropriate labeling decisions.

How does your work make Edlong better?
I am constantly active in the various regulatory networks such as FEMA, FDA, USDA, TTB, DOT and more to make sure Edlong products are compliant with appropriate regulatory standards.

Favorite food?
Indian foods—especially sweets.

Your favorite thing to do for fun?
Running, especially 5Ks. I am also active in my community and enjoy volunteering at my Indian temple.

What’s one thing your coworkers might not know about you?
I did not learn to swim in India—but when we went on vacation to Alaska, my family decided to go kayaking. Of course, it was a challenge for me, but with God’s help, we kayaked!

Any other anecdotes, or an interesting story about your time at Edlong?
In 2010, regulations in Mexico were updated that required me to work with USDA offices in Washington D.C, Illinois and Mexico. The Spanish language barrier was a challenge. Instead of sending an important document for expensive third-party translation, my colleague Lloyd Sapra and I took ownership, translated the document ourselves, verified the translation, and had it notarized and sent to the appropriate USDA offices. Next, I worked with Edlong’s IT team to automate our processes, so our customers would have no lapse in the quick and efficient service that Edlong provides, particularly when it comes to documentation. This was a great accomplishment and demonstrated how Edlong works as a team to achieve a difficult goal without any issues.