Menu

Resources

A tablespoon of news. A cup of the latest dairy technology insights. A dash of innovation. We hope the dairy flavor insights and information we’ve collected here, from our team and other sources, serve a plateful of knowledge and success.

January 20, 2016

Employee Spotlight

His Value to our Customers? Priceless.

Throughout his busy day, Rick Seymour, Edlong’s Product Line Support Specialist, makes sure our pricing helps our customers meet their product development goals. Our “pricing guy” recalls the important lesson he learned when he overheard a meeting between Mr. Rondenet and Mr. Bremner, and shares fond memories of an Edlong trip to the UK. Rick […]

December 16, 2015

Employee Spotlight

Raising the Bar On Customer Service

What is a typical day? Good question! For Randy Harms, Customer Service Manager, its wide-ranging, from juggling phone calls, orders, freight quotes, customer questions, to managing the flow of regulatory documentation, to getting late-breaking customer information to the right people, to gathering the team to figure out how to make the impossible happen. And he […]

October 28, 2015

Employee Spotlight

“Impossible” Isn’t In Lourdes Mato’s Vocabulary

Lourdes isn’t the only one who refuses to give up when presented with a new challenge. She thinks everyone at Edlong shares her can-do approach. This dairy research scientist enjoys thinking outside the box, staying informed about market and ingredient developments, and dancing! Lourdes Mato Title: Dairy Research Scientist – R & D Flavor Lab […]

September 29, 2015

Employee Spotlight

Addison Smith Wears Three Hats

If you’re an Edlong customer, there’s a good chance you’ve already talked to Addison. If you’ve visited our Elk Grove Village headquarters, he’s probably welcomed you. And if you’re an international customer, he’s part of the team working to get your order out on time. Addison has a lot of responsibilities at Edlong, and he’s […]

August 26, 2015

Employee Spotlight

A Passion for Going Beyond “The Requested”

Sandra Lavallee Northeast Regional Sales Manager – Boston, MA MA/Sales Joined Edlong in 2011 How would you describe your typical day? I don’t have one. I could be traveling to a different state to meet new prospects, working on a product demo for an existing customer, hosting a customer in our labs in Elk Grove […]

July 27, 2015

Employee Spotlight

Using Every Hour of Every Day to Focus on Customers

For Alicia Vega, our Director of Research & Development and Junior Flavorist, serving our customers is the focus of her day. Whether she’s developing applications, visiting plants to better understand unique needs or bringing a scientific perspective to projects, customers are her highest priority. See why Edlong’s first employee in Mexico was destined to work […]

June 24, 2015

Employee Spotlight

Reeling in the Highest Quality Product

As Plant Superintendent, Phil Tsao is ready for anything when it comes to making sure Edlong’s customers get the best possible product. He works diligently with his team to produce Edlong’s products in the most efficient and cost-effective way. Even with his busy schedule in the production plant, Phil still manages to find time to […]

April 23, 2015

Employee Spotlight

Unlocking a Butter Flavor

Close your eyes and describe a flavor. Then ask Edlong Senior Flavor Lab Technician Mario Jez to give it a whirl. There’s no doubt he’d amaze you with his spot-on technical expertise. Find out what happens in Mario’s day, the most extraordinary part of his job, his happy butter flavor memory and more. Meet Mario: […]